Ansaphone Services
At Ansaphone, we use the latest in technology to provide you with options to fit your needs and your budget. Although our services are listed separately, many of them can be combined to ensure the highest level of satisfaction for our customer. If it can be done by telephone, we can do it!
- Operator Services
- Personalized Answering Services
We offer comprehensive tele-services solutions powered by technology and expertise, delivered with care and responsiveness. By combining state of the art digital switching, enhanced network services and data management with people dedicated to old fashioned quality, we are able to meet the needs of the most complex of call center applications. We can service all types of clients, from the individual who wishes to use a personalized service to a large multi-site, multi-specialty corporation or medical practice. Message delivery is also customized. Your messages can be faxed or emailed on a scheduled basis, daily or even hourly and as requested. We can also send you a complete listing of all messages that were dispatched to on call personnel the previous evening so you can follow up and track all calls. - Order Taking and Ad Response
You’ve designed the brochure and placed the advertising to generate a response. It's now time to reap the rewards of your effort and planning. Every Call Counts because every call is a new customer and may result in a potential source for referral for new business. We recognize that we represent your company and we take that responsibility very seriously. We will customize every aspect of how we interact with your callers, from how we answer the line to what information we provide and what data we capture for you, to how we close the call. We will then customize the delivery and reporting options so you are able to maximize your return on this project, and use the information we gather both immediately and for future projects. - Catalog Requests
Orders from Multi-item catalog Media Campaign / Ad Response Charity Campaigns - Fund Raisers. - Interactive database services
Orders from Multi-item catalog Media Campaign / Ad Response Charity Campaigns - Fund Raisers. - Automated Services
- Our automated services include:
Voice Mail - Single user or multi-tiered Interactive Voice Mail with Operator Revert Informational Announcements - Specialized Services
- IVR – Interactive Voice Response
By creating a dialogue of voice prompts and digit entry we can collect data from your callers. The data can be used to trigger call routing, operator intervention, or additional prompts that direct the call path. This service can provide you with confidential reporting delivered on a scheduled basis, of all entries including the time of the call and the # of the calling party. Its uses are limited only by your imagination. If you have a specialized need or problem, let us help you to find a solution. A few examples follow: - Employee Check In
An automated service that documents the number from which your employee is calling, the time of their call, their employee number, and reason for the call. A customized and confidential report of all activity can be sent to you at specified times, which will help to make payroll and attendance records accurate and easy to produce. This service can be used to document on site activities, billable actions, attendance, absence reporting, and payroll hours, and allow for timely response by your staff to fill vacancies, bill customers, or calculate payroll hours. - Multiple Site Call Management
Use one number and let us get your calls to the right location. By providing us a database of your sites, we can callers to the closest location. If customer accounts are assigned to different offices, we can automatically direct the caller to the location that would service their account. Coupled with operator override, this service can provide a flexible option or alternative to an on-site receptionist. - Survey Response
By developing a series of questions to which the caller can answer using a touch-tone telephone pad, data can be collected and collated automatically. You will then receive a formatted report on a schedule of your choice.