Ansaphone: Every call counts

Ansaphone Services by Industry

At Ansaphone, we develop specific call protocols for individual industries. Although our services are listed by industry, many of them can be combined between industries to ensure the highest level of satisfaction for our customer. If it can be done by telephone, we can do it!

Home Health Care
Ansaphone is proud to be the prefered vendor for the Home Care Alliance of Massachusetts for telephone answering services. Ansaphone is also a member of the National Association for Home Care and Hospice and the Pennsylvania Homecare Association.
Ansaphone, Inc. has been working with home health care agencies for more than 20 years. Growing and adapting to meet our clients’ changing needs has put us in a unique position to understand the home health care industry, and to know what it takes to deliver high quality service. Our areas of expertise include:
Customizable Instructions:
Our Home Health New Account Worksheet allows each agency to define protocols by:
Service Type
- HHA; VNA; Private pay; Hospice; etc.
Call Type
- Service cancellations; referrals; patient emergencies; lab results; out sick calls;
Time of day
- Many of cour clients have requests that service cancellations and out sick calls be held between the hours of 11pm and 6am.
Message Delivery:
The end of the call is merely the beginning of our service. Our staff will quickly dispatch calls to the correct personnel according to the given instructions. We recognize that agencies may have multiple personnel handling different service types, such as visiting nurses, home health aides, hospice, and physical therapy. We also understand that instructions change based on the time of day or day of the week, and can accommodate these requests. We work with several large agencies that cover a broad service area, and calls are dispatched to personnel based on where the client lives.
HIPAA:
We recognize the impact that HIPAA has had on our medical clients, and have taken the necessary measures to ensure that we are able to meet your compliance needs as your business associate. Our management team and entire staff underwent intense training in April 2003 with refresher training every six months. We have worked with many of our clients to determine how information is recorded, transmitted, stored and destroyed at our facility.
Please review our Ansaphone HIPAA Business Associate Agreement.
Reporting:
A detailed record of calls taken and dispatched can be received by fax or email to several locations, and will occur at a scheduled time every day. Our archives will hold your messages for up to three months in the event that a call needs further research. Customized reporting is also available to meet specific data requirements.
Sample reports:
Three month summary
Home health calls by type
Please review a brief power point presentation demonstrating a home care account. Ansaphone Home Care Power Point.
View a list of our home health care and hospice references.
Partners
Ansaphone partners with many companies that provide solutions for the Home Care Industry
Remote worker tracking solution : www.personnelreporting.com

Property Management
Ansaphone, Inc. has been working with property management companies, both commercial and residential, for 60 years. Growing and adapting to meet our clients' changing needs has put us in a unique position to understand the property management industry, and to know what it takes to deliver high quality service.
Every Call Counts:
Our staff understands and appreciates the importance of each call, and will follow customized instructions for each type of call or situation. Common call types that require a response from on-call personnel include maintenance requests, alarm notifications, lockouts, and elevator emergencies.
Database Integration:
Our operation platform allows us to utilize a database of your site locations. The database increases the efficiency and accuracy of our message taking. It also allows us to access individual instructions about each location and handle an entire portfolio regardless of the number of units or if the portfolio contains sites from different cities or even different states.
Website Integration:
Our staff can input routine maintenance requests directly into your existing web based solution. Maximize the return on investment and increase efficiency as all routine maintenance requests can now be input into the web based solution.
Message Delivery:
The end of the call is merely the beginning of our service. Our staff will immediately dispatch calls to the correct on call person according to your instructions. We can contact your on call personnel by cell phone - pager - text pager or other wireless device. Your instructions can contain detailed escalation procedures.
Reporting:
A detailed record of all calls taken and dispatched can be sent by fax or email to one or several locations, and will occur at a scheduled time every day. This report will include the exact time each call was received and delivered to your on call person, as well as a record of all dispatch attempts. Our archives will hold your messages for up to three months in the event that a call needs further research. Customized reporting is also available to meet specific data requirements.
Sample reports:
Property calls by type

Medical Specialty & Multispecialty Groups
Every Call Counts:
Our staff understands and appreciates the importance of each call, and will follow customized instructions for each type of call or situation. This includes the immediate dispatch of all urgent calls as well as the possibility for our staff to screen calls regarding appointments, prescription refills and referrals that can best be handled by the office staff the next business day.
Database Integration:
Our operation platform allows us to utilize a database of your personnel and their contact numbers and instructions. The database increases the efficiency and accuracy of our dispatching efforts. The database is kept in a simple Excel format for easy updates whenever a change occurs to your staff, a pager number or other contact information.
HIPAA:
We recognize the impact that HIPAA has had on our medical clients, and have taken the necessary measures to ensure that our business is in compliance as your business associate. Our management team and entire staff underwent intense training in April 2003, with refresher training planned every six months. We have worked with many of our clients to determine how information is recorded, transmitted, stored and destroyed at our facility.
Please review our Ansaphone HIPAA Business Associate Agreement.
Message Delivery:
The end of the call is merely the beginning of our service. Our staff will immediately dispatch calls to the correct on call person according to your instructions. We can contact your on call personnel by cell phone - pager - text pager or other wireless device. Your instructions can contain detailed escalation procedures and individual time of day contact instructions.
Reporting:
A detailed record of all calls taken and dispatched can be sent by fax or email to one or several locations, and will occur at a scheduled time every day. This report will include the exact time each call was received and delivered to your on call person, as well as a record of all dispatch attempts.
Appointment Setting and Confirmation
With the use of online appointment setting software solutions more prevalent and more affordable than ever, Ansaphone has been able to integrate with these and other on line solutions to continue providing services to patients 24 hours a day. Our staff is also available to make confirmation calls in the evening hours when most patients are at home.